Stakeholder perceptions of software project outcomes: an industry case study
McLeod, L; MacDonell, SG
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Background: In spite of their limited scope, measures reflecting adherence to schedule, budget and specification continue to dominate the assessment and reporting of project outcomes. Objective: We set out to explore how the parties involved in the acquisition and deployment of a self-contained software system viewed the project's outcomes, and the measures they considered. Method: Large volumes of empirical data were collected as part of a longitudinal case study conducted in a large multi-national company and were analyzed using qualitative methods. Results: While the conventional criteria remain of interest, the evidence reported here indicates that a richer set of contributors influence perceptions of project success and failure. Conclusions: The evaluation of project outcomes needs to become far more sophisticated and, at the very least, other measures should be considered alongside traditional measures.
DateSeptember 16, 2010
SourcePresentation at the 4th International Symposium on Empirical Software Engineering and Measurement, Bolzano-Bozen, Italy and published in Proceeding ESEM '10 Proceedings of the 2010 ACM-IEEE International Symposium on Empirical Software Engineering and Measurement ACM New York, NY, USA
Item TypeConference Contribution
PublisherIEEE Computer Society Press