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dc.contributor.authorHarris, C
dc.contributor.authorWilliamson, D
dc.contributor.authorRasmussen, E
dc.contributor.authorWilkinson, H
dc.contributor.editorWilson, M
dc.date.accessioned2011-10-04T21:24:28Z
dc.date.accessioned2011-10-04T21:25:02Z
dc.date.available2011-10-04T21:24:28Z
dc.date.available2011-10-04T21:25:02Z
dc.date.copyright2008-12-03
dc.date.issued2011-10-05
dc.identifier.citationProceedings from the 22nd Australian and New Zealand Academy of Management Conference (ANZAM'08)'Managing in the Pacific Century', Auckland, New Zealand
dc.identifier.isbn1 86308 149 6
dc.identifier.isbn1-86308-149-6
dc.identifier.urihttp://hdl.handle.net/10292/2222
dc.description.abstractVoluntary staff turnover has been a major problem in hospitality and many hospitality employers are concerned how staff retention can be improved in an industry which is characterised by narrow profit margins, fluctuating customer demand, low pay, unsocial hours and a predominantly young, transient workforce. One New Zealand hotel has recently improved its overall turnover rates, has many long-tenure staff and has been regarded as one of the ‘Best Places to Work’. Besides presenting survey findings on management strategies to enhance workplace culture and communication, it is also discussed whether this workplace example may illustrate a possible way forward in the quest to embedding sustainable employment practices in the hospitality industry.
dc.format.medium[CD-ROM]
dc.publisherPromaco Conventions Pty Ltd
dc.relation.replaceshttp://hdl.handle.net/10292/2221
dc.relation.replaces10292/2221
dc.relation.urihttp://wms-soros.mngt.waikato.ac.nz/ANZAM+Conference+2008/Conference+Programme.htm
dc.rightsNOTICE: this is the author’s version of a work that was accepted for publication. Changes resulting from the publishing process, such as peer review, editing, corrections, structural formatting, and other quality control mechanisms may not be reflected in this document. Changes may have been made to this work since it was submitted for publication. A definitive version was subsequently published in (see Citation). The original publication is available at (see Publisher's Version)
dc.subjectVoluntary staff turnover
dc.subjectRetention
dc.subjectSustainable hospitality employment
dc.titleCreating sustainable employment in hospitality?
dc.typeConference Contribution
dc.rights.accessrightsOpenAccess


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