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dc.identifier.citationThe Service Industries Journal, Volume 39, 2019 - Issue 9-10: Global Refugee Crisis and the Service Industries
dc.description.abstractWhen refugees are resettled into a destination, refugee-focused service providers offer frontline services to ease refugees’ experiences of trauma and marginalisation, providing advocacy and welcome through reception processes, translation services and multicultural centres. The degree and effectiveness of welcome given by these service providers are of importance to how quickly refugees feel they belong and can settle in their new society. This paper presents the findings of original research conducted with 34 refugee-focused service providers in New Zealand. Ketso, a creative, participatory tool was used as a community engagement method. The results indicate how these service providers felt the welcome, advocacy and support for refugees could be better organised to support the resettlement process. The barriers and challenges to the provision of welcome are discussed, and priorities identified to improve the refugee resettlement process and outcomes.
dc.publisherTaylor & Francis (Routledge)en_NZ
dc.rightsCopyright © 2018 Taylor & Francis. Authors retain the right to place his/her pre-publication version of the work on a personal website or institutional repository as an electronic file for personal or professional use, but not for commercial sale or for any systematic external distribution by a third. This is an electronic version of an article published in (see Citation). Service Industries Journal is available online at: with the open URL of your article (see Publisher’s Version).
dc.subjectRefugee resettlement; Refugee-focused service providers; Welcome; Advocacy
dc.titleRefugee-focused Service Providers: Improving the Welcome in New Zealanden_NZ
dc.typeJournal Article
dark.contributor.authorMcIntosh, Aen_NZ
dark.contributor.authorCockburn-Wootten, Cen_NZ
aut.relation.journalService Industries Journalen_NZ

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