• Accessibility and Inclusive Tourism Development: Current State and Future Agenda

      Gillovic, B; McIntosh, A (MDPI AG, 2020)
      Accessibility constitutes one important consideration in the field of scholarship relating to inclusive tourism development because it is fundamentally about the inclusion of people with disabilities in tourism and in ...
    • Analysing the Rhetoric of Accessibility: How Well Do New Zealand’s Hotel Restaurants Meet the Needs of Customers With Disabilities?

      Shetty, Eshwar (Auckland University of Technology, 2020)
      The concept of “accessible tourism” enables people with access requirements/disabilities, including mobility, vision, hearing and cognitive dimensions of access to function independently with equity and dignity through the ...
    • Bridging Hospitality Education and Community

      Cockburn-Wootten, C; McIntosh, A (School of Hospitality & Tourism, Auckland University of Technology, 2020)
      The hospitality industry is not immune from the social issues facing our society. There are cases of hospitality initiatives for social change, including philanthropy and social enterprise [1]. In our academic work, the ...
    • Co-creating Knowledge in Tourism Research Using the Ketso Method

      Wengel, Y; McIntosh, A; Cockburn-Wootten, C (Taylor & Francis (Routledge), 2019)
      Tourism scholars have called for critical engagement with transformational co-creative methodologies. Within this call, there is a need for researchers to be positioned as facilitators and co-creators; rather than lone ...
    • Communicating Across Tourism Silos for Inclusive Sustainable Partnerships

      Cockburn-Wootten, C; McIntosh, A; Smith, K; Jefferies, S (Taylor & Francis (Routledge), 2018)
      Overcoming traditional tourism silos to develop long-term relationships with stakeholders is essential for transformational change. Adopting broader networks connects researchers to pertinent issues facing society, develops ...
    • Experiences of Tourists With Intellectual Disabilities: A Phenomenological Approach

      Gillovic, B; McIntosh, A; Cockburn-Wootten, C; Darcy, S (Elsevier BV, 2021)
      This paper aims to explore ways in which adults with intellectual disabilities experience tourism. The study applies phenomenology and draws on in-depth interviews with participants with intellectual disabilities focusing ...
    • Extending Hospitality to Customers With Epilepsy

      McIntosh, A (School of Hospitality & Tourism, Auckland University of Technology, 2020)
      According to the World Health Organization,1 around 50 million people worldwide live with the invisible disability epilepsy. Research has found that the neurological condition is generally shown to reduce an individual’s ...
    • The Hidden Side of Travel: Epilepsy and Tourism

      McIntosh, A (Elsevier Masson, 2019)
      Previous tourism research has examined the barriers and travel experiences of people with physical/mobility and sensory impairments. This paper advances tourism knowledge by revealing the travel experiences of people with ...
    • Hospitality Training As a Means of Independence for Young Adults With Learning Disabilities

      McIntosh, A; Harris, C (School of Hospitality & Tourism, Auckland University of Technology, 2018)
      Employment is a core plank of independent living for people with disabilities and a key part of their identity and self-esteem. Nevertheless, it is widely recorded that people with disabilities have lower employment rates ...
    • Hospitality Training for Prisoners: A Second Chance?

      Harkison, T; McIntosh, A (School of Hospitality & Tourism, Auckland University of Technology, 2019)
      Noting rising statistics relating to incarceration and reoffending, there has been increased attention given to analysing the delivery, effectiveness and challenges of hospitality training and employment programmes for ...
    • How Hospitable Is Aotearoa New Zealand to Refugees?

      McIntosh, A; Cockburn-Wootten, C (School of Hospitality & Tourism, Auckland University of Technology, 2020)
      Following the tragic events of the Christchurch shooting on 15th March 2019, New Zealanders projected a national image of hospitality towards Muslim New Zealanders, involving an Islamic call to prayer in Parliament, and ...
    • Improving the Accessibility of the Tourism Industry in New Zealand

      Cockburn-Wootten, C; McIntosh, A (MDPI AG, 2020)
      Internationally, the accessible tourism market has been identified as a growing segment that could lead the way for social inclusiveness, as well as providing the industry with financial gains and destination competitiveness. ...
    • The ‘MeBox’ Method and the Emotional Effects of Chronic Illness on Travel

      Ramanayake, U; Cockburn-Wootten, C; McIntosh, A (Taylor & Francis, 2019)
      Within tourism studies, there has been a gap in attempting to understand chronic illness within the context of travel. Researchers examining affective tourism have noted that much of everyday life endeavours to create order ...
    • Online Communications of Accessibility in Hotel Restaurants

      Shetty, E; McIntosh, A (School of Hospitality & Tourism, Auckland University of Technology, 2020)
      Previous attention to examining how well hotels cater to the access needs of customers with disabilities has predominantly focused on problematic hotel infrastructure, bathroom facilities, service failures and a lack of ...
    • Refugee-focused Service Providers: Improving the Welcome in New Zealand

      McIntosh, A; Cockburn-Wootten, C (Taylor & Francis (Routledge), 2019)
      When refugees are resettled into a destination, refugee-focused service providers offer frontline services to ease refugees’ experiences of trauma and marginalisation, providing advocacy and welcome through reception ...
    • Stakeholder Perspectives of a Future of Accessible Tourism in New Zealand

      Gillovic, B; McIntosh, A (Emerald, 2015)
      Purpose The purpose of this paper is to put forward the argument that New Zealand’s tourism industry generally fails to acknowledge the importance of the access market. Despite anecdotal evidence of the market’s value and ...
    • Uncovering Absences and Gaps: Using Ketso in Qualitative Research for Accessible Tourism

      McIntosh, A; Cockburn-Wootten, C (Edward Elgar Publishing, 2021)
      Engagement of stakeholders in the research process provides valuable insights around tourism issues yet can be fraught with challenges. Ketso is a toolkit that can help overcome these barriers to facilitate stakeholder ...
    • When Words Become Difficult: A Critical Reflection of the ‘MeBox’ Method in Understanding Senior Travellers’ Responses to Loss

      Ramanayake, U; Cockburn-Wootten, C; McIntosh, A (Edward Elgar Publications, 2021)
      Multiple dimensions of our experiences such as visual, embodied and sensory experiences cannot always be easily expressed in words. Traditional qualitative methods may struggle to access these deep-rooted complex and ...