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Fine-dining in Prisons: Online Tripadvisor Reviews of The Clink Training Restaurants

Gebbels, M; McIntosh, AJ; Harkison, T
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Permanent link
http://hdl.handle.net/10292/14132
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Abstract
This study evaluated customer reviews about The Clink restaurants to understand how they are rated and what experience is gained by fine dining in a prison. The Clink Charity runs training restaurants in four U.K. prisons and aims to change attitudes and transform lives through prisoner rehabilitation. This research used an interpretive case study of the Clink restaurants to evaluate online customer reviews posted on TripAdvisor. In total, 3951 reviews were analysed using Leximancer 5.0. The most prominent themes were Food: ‘fine-dining in prisons’, Visit: ‘The Clink ambassadors’, and Prison: ‘the inside and outside divide’. Despite the prison location, customers reported having exceptional, professional and memorable dining experiences delivered by highly trained chefs, and that the front of house staff would rival those in many fine-dining restaurants. Further research is required to confirm how dining at a Clink restaurant may have potentially begun to change the public perceptions of prisoners.
Keywords
Prison; Hospitality industry; Training restaurants; Leximancer; TripAdvisor; Customer reviews
Date
April 13, 2021
Source
International Journal of Hospitality Management, 95, 102937.
Item Type
Journal Article
Publisher
Elsevier
DOI
10.1016/j.ijhm.2021.102937
Publisher's Version
https://www.sciencedirect.com/science/article/pii/S0278431921000803?dgcid=coauthor
Rights Statement
Copyright © 2021 Elsevier Ltd. All rights reserved. This is the author’s version of a work that was accepted for publication in (see Citation). Changes resulting from the publishing process, such as peer review, editing, corrections, structural formatting, and other quality control mechanisms may not be reflected in this document. Changes may have been made to this work since it was submitted for publication. The definitive version was published in (see Citation). The original publication is available at (see Publisher's Version).

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