A Study on Service Performance Reporting of New Zealand Universities
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With the purpose to investigate how the service performance reporting has been changed over the last two decades in NZ Universities when New Public Management has been globally embraced by the Public Sector. This paper employed content analysis method to investigate the statement of service performance reports of eight public Universities in NZ. This research found that there is the arrhythmic change in respect to the size and the number of Key Performance Indicators (KPIs) and the selection of KPIs has experienced dramatic change which is mainly caused by government policies. This research has a significant contribution by testifying how the internal strategies of Universities have been influenced and shaped by government policies and will practically influence the government to make policies. This research is theoretically underpinned by the New Institutional Sociology.