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dc.contributor.advisorHo, Marcus
dc.contributor.authorKapoor, Sneha Jha
dc.description.abstractGlobal economy has given rise to strategic human resource management (SHRM) in recent times. On account of this, the HRM systems have been identified as one of the crucial aspects of any organization since last few decades (Robinson & Rousseau, 1994; Whitener, 1997; Searle & Dietz 2012). SHRM is in a constant need to redefine itself in order to create a competent workforce and restructure HRM systems that are on par with market demands. This has led many scholars to investigate trust as a valuable resource within organizations (Cho & Poister, 2013; Snape & Redman, 2010). Therefore, the researcher seeks to investigate how HRM contributes to the development of organizational trust in public sector organizations (PSO) of India. For this, the researcher has undertaken a multiple case study design where five Indian PSOs are selected. To highlight some of the important findings of the study, the analysis reveals that leadership practices, best practices and positive social exchange interactions in the organization create trust. The study also reveals the role of upward communication, personal relationships, and teamwork in developing trust. The contribution of this dissertation is in its ability to demonstrate the important themes such as autonomy, upward communication, policy revision, and personal relationships which were not reported in the extant literature.en_NZ
dc.publisherAuckland University of Technology
dc.subjectOrganizational trusten_NZ
dc.subjectPublic sectoren_NZ
dc.subjectHigh performance work practicesen_NZ
dc.subjectSocial exchange theoryen_NZ
dc.subjectMultiple case studyen_NZ
dc.titleRole of Human Resources in Developing Organizational Trust in Public Sector Organizations of Indiaen_NZ
thesis.degree.grantorAuckland University of Technology
thesis.degree.levelMasters Dissertations
thesis.degree.nameMaster of Businessen_NZ

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