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dc.contributor.advisorKim, BeomCheol (Peter)
dc.contributor.advisorWilliamson, David
dc.contributor.authorZheng, MingHao (Tony)
dc.date.accessioned2018-11-13T23:19:18Z
dc.date.available2018-11-13T23:19:18Z
dc.date.copyright2018
dc.identifier.urihttp://hdl.handle.net/10292/11989
dc.description.abstractThe hospitality industry is recognised as an important contributor to the New Zealand economy. The hospitality industry contributes $22.7 billion of New Zealand's total GDP. Additionally, the hospitality industry provides significant job opportunities in New Zealand. This suggests that the New Zealand hospitality industry plays a prominent role in New Zealand’s economic wellbeing. However, the New Zealand hospitality industry has a high level of employee turnover. This could decrease the competitiveness of the New Zealand hospitality industry with negative consequences for New Zealand’s economic wellbeing. To understand the impact of motivating factors on front-line employees’ turnover intentions and service-oriented organisational citizenship behaviour along with the potential moderating effects of power distance as a cultural dimension, this study conducted a quantitative online survey of 203 hospitality employees from Auckland, New Zealand. Findings revealed that employees’ perceptions of hygiene factors have more significant impacts on employee turnover intention and employees’ perceptions of motivating factors have significant impacts on employees’ exhibitions of SOCB. The moderating role of power distance in the impact of employees’ perceptions of hygiene factors on turnover intention was significantly positive. The moderating role of power distance on the impact of employees’ perceptions of motivating factors on SOCB was significantly negative. This study provides several theoretical and practical implications for researchers, and hospitality practitioners, especially with regard to how managers could work to reduce employee turnover and encourage more SOCB.en_NZ
dc.language.isoenen_NZ
dc.publisherAuckland University of Technology
dc.subjectMotivationen_NZ
dc.subjectTurnover intentionen_NZ
dc.subjectService-oriented organisational citizenship behaviouren_NZ
dc.subjectPower distanceen_NZ
dc.subjectModerating effectsen_NZ
dc.titleThe Impact of Motivational and Cultural Factors on Employee Turnover Intention and Service-oriented Organisational Citizenship Behaviour in the New Zealand Hospitality Industryen_NZ
dc.typeDissertationen_NZ
thesis.degree.grantorAuckland University of Technology
thesis.degree.levelMasters Dissertations
thesis.degree.nameMaster of International Hospitality Managementen_NZ
dc.rights.accessrightsOpenAccess
dc.date.updated2018-11-12T23:00:35Z
aut.filerelease.date2021-11-14


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