Browsing Faculty of Design and Creative Technologies (Te Ara Auaha) by Author "Storti, A"

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The Contradiction of Agile Measures: Customer as Focus, but Process as Measured?

Storti, A; Clear, T (Association for Information Systems (ACIS), 2020)

Performance measures are being used in the agile approach as a powerful tool to understand the customer's impact of a software delivery. However, it is common to find measures related to the process instead of the customer, ...