Browsing AUT Business School by Author "Fan, X"
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Persuasive Communications, Online Reviews and Service Performances – A Study on Hotel Industry of New Zealand
Ahmed, Z; Fan, X; Billah, M (University of Wollongong, 2022)This study examines the relationship between external service quality and hotel performance in New Zealand. Utilising samples consisting of 719 customer reviews from 53 hotels operating under five large hotel chains in ...