The Kingdom of Saudi Arabia has recently seen phenomenal developments in advanced education and e-learning. The Saudi government has decided to use new technologies to improve the national education and learning systems and further develop educational opportunities, especially in universities. This study was undertaken to uncover the perspectives of academics and university staff on the question of how e-learning systems were serving their learning requirements within universities in the Kingdom of Saudi Arabia. A mixed method approach was used to obtain e-learning users’ experience of e-learning systems within their own Saudi university. An anonymous online survey was used to collect both quantitative and qualitative data. A total of 114 survey responses were collected; however, after removing blank responses and cleaning the data, only 55 surveys were used for analysis. Key findings in the study included the fact that Saudi universities have a good e-learning infrastructure. In addition, shifting e-learning services in Saudi universities to the cloud services might allow educators the benefits of their current e-learning services as well as those of the cloud. From this study, a number of new aspects were found that contribute to the conversation, concerning when, or if, a move to cloud-based e-learning systems will better serve Saudi universities. It is hoped that this study can provide a useful perspective for decision makers as well as subsequent researchers.