• Using Value to Assess Improvement in Healthcare; But What Counts As ‘Value’?

      Murphy, L; Maguire, W (Chartered Accountants (CA) Australia and New Zealand, 2016)
      We contribute to the literature by advancing the debate on valuing healthcare and its relevance to assessing improvement. A systematic literature review includes academic papers and reported case-based information. We ...
    • Voice(s) in Action: Using the Listening Guide in Observational Research

      Bright, F; Kayes, N; Worrall, L; McPherson, K (2014)
      Patient engagement, a hot topic in the healthcare sector, involves not just the patient but staff and healthcare structures. Our study focuses on how rehabilitation providers engage people with communication difficulties ...
    • Voices of Rehabilitation Providers: Talking About Engagement

      Bright, F; Kayes, N; Cummins, C; Worrall, L; McPherson, K (2014)
      Engagement in healthcare has traditionally been seen as a patient responsibility. There is now growing consideration of the role of the clinician in patient engagement. Our study explores how rehabilitation providers engage ...