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Browsing by Author "Losekoot, Erwin"

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    • Factors influencing the airport customer experience: a case study of Auckland International Airport's customers 

      Losekoot, Erwin (Auckland University of Technology, 2015)
      The aim of this study was to investigate the factors influencing the airport customer experience. Much current research and management effort on airports focuses on efficiency, effectiveness, speed of processing and rankings ...

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