School of Hospitality and Tourism - Te Kura Taurimatanga me te Mahi Tāpoi

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https://hdl.handle.net/10292/686
The Hospitable Futures Research Agenda of AUT’s School of Hospitality and Tourism - Te Kura Taurimatanga me te Mahi Tāpoi promotes academic research that aims to have a social impact for a more hospitable and sustainable future.

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Browsing School of Hospitality and Tourism - Te Kura Taurimatanga me te Mahi Tāpoi by Subject "1504 Commercial Services"

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    A Review of Research into Tourism Work and Employment: Launching the Annals of Tourism Research Curated Collection on Tourism Work and Employment
    (Elsevier BV, 2023-05) Ladkin, Adele; Mooney, Shelagh; Solnet, David; Baum, Tom; Robinson, Richard; Yan, Hongmin
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    Exploring the Intersection of Children and Food in Tourism and Hospitality
    (Sage, 2024-06-11) Buczkowska, Karolina; Schänzel, Heike
    The purpose of the article, which takes the form of a bibliometric scoping analysis, is to expand the discourse of children’s position in tourism and hospitality scholarship from a food perspective and to highlight the emergent nature of research focused on the important and changing role food plays for children when they travel. The Extension for Scoping Reviews’ approach (PRISMA-ScR) was applied to identify suitable articles which resulted in six theoretical and empirical themes on the intersection of children and food in tourism and hospitality undertaken by researchers in a time frame of 25 years. The original contribution of this article lies in delineating a future research agenda and recommending a child-inclusive approach to academic scholarship as part of a broader social justice and childism agenda.
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    How Does the Career Commitment of Hospitality Employees Change Across Career Stages? A Multilevel Investigation Into Occupational Self-Efficacy and Family Support
    (Elsevier BV, 2024-04-17) Zhu, Dan; Kim, Peter B; Milne, Simon; Park, In-Jo
    This study examined how and why hospitality employees’ occupational self-efficacy and family support influence their career commitment over time. Longitudinal data was collected from 310 hospitality employees at three different points of time, with a three-month lag between them, exploring the differences in the employees’ career commitment growth trajectories between early and mid-to-late career. Results from growth modeling revealed that career commitment declines over time for early-career employees but increases for their mid-to-late career counterparts. The findings also indicated that organizational commitment mediates the relationships of career commitment with occupational self-efficacy and family support at both between- and within-person levels. Furthermore, time-varying effect analysis captured significant changes in the magnitude of antecedents over time across the different career stages. Implications drawn from the findings are discussed for both hospitality researchers and practitioners.
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    Intellectual Disability and Care During Travel
    (Elsevier Masson, 2023-12-07) Gillovic, Brielle; McIntosh, Alison; Cockburn-Wootten, Cheryl; Darcy, Simon
    This phenomenological study unveils the lived experiences of care during travel of carers and the adults with intellectual disabilities they care for. In-depth interviews unveiled the unique nuances and complexities of giving care to those who are otherwise unable to travel independently. Their care experiences were characterised by emotional entanglements of ‘giving’, ‘attunement’, and ‘performance’, which span personal, relational, and social caring spheres. The findings shine a light on intellectual disability as a complex and marginalised identity, and one that disrupts the generalised notion of travel as an independent activity. Our conclusions validate care as both a practice and an ethic that is amplified, negotiated, and mediated within a tourism context, and offer new directions for accessible tourism research.
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    Phenomenology of Leisure Travel following Death of a Loved One
    (Taylor and Francis Group, 2023-12-01) Ramanayake, Uditha; McIntosh, Alison; Cockburn-Wootten, Cheryl
    This paper advances knowledge around the intersection of death, loss, and leisure travel. Our phenomenological study revealed the lived experiences of seven senior travelers who had traveled internationally following the death of a loved one(s). We employed the ‘MeBox’ method to help uncover new layers of meaning that are not always easy to put into words. The findings of our study provide new insights into notions of leisure by identifying overseas leisure travel within a liminal space in which feelings of loss and acceptance, and the creation of new perspectives, are experienced following the death of a loved one(s). Our findings challenge the destructive nature of human loss following death of a loved one(s). Instead, the experience of international travel appeared to influence the social, material, and existential life of senior travelers after the death of a loved one(s), transforming leisure into a personally meaningful experience for them.
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    The Antecedents of Employees’ Innovative Behavior in Hospitality and Tourism Contexts: A Meta-Regression Approach
    (Elsevier BV, 2023-03-28) Zhu, Dan; Lin, Mao-Tang; Thawornlamlert, Pattamol Kanjanakan; Subedi, Sam Bichitra; Kim, Peter B
    While many empirical studies have examined the various factors that influence employee innovative behavior (EIB), there have been few efforts to synthesize previous research to understand how EIB is linked to its antecedents. Based on 125 empirical studies (N = 44,427) in the context of hospitality and tourism, this study used meta-regression to investigate the 30 major antecedents of EIB, as well as the moderating roles played by ‘national culture’ (individualism vs. collectivism), ‘age’ and ‘gender’, on the links between the antecedents and EIB. The results showed that ‘perceived meaningfulness at work’ and ‘work engagement’ were found to have stronger relations with EIB than others, and that ‘national culture’, ‘age’, and ‘gender’, moderated the relations between EIB and several of the antecedents. The theoretical and practical implications of the findings are discussed for researchers and practitioners alike.
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    The Moments of Truth: A Qualitative Exploration of Service Interactions Between Employees with Disabilities in the Food Service Industry, and Their Customers
    (Elsevier BV, 2023-09-23) Doan, T; Mooney, S; Kim, PB
    This research, using in-depth qualitative interviews, aimed to disentangle the meanings of service interactions perceived by both employees with disabilities (EWDs), and their customers, based on their own experiences. The interviews were conducted with a total of twenty participants including ten EWDs and ten customers from foodservice organizations (e.g., restaurants and cafés) in Vietnam. The findings of the thematic analysis revealed that EWDs perceived service interactions with customers as opportunities to provide services characterized by ‘total attentiveness’, 'impressing customers’, and ‘social connection’, while their customers perceived the interactions as both opportunities for ‘genuine hospitality’, and ‘contributions to social change’. The implications of the findings are important for hospitality researchers and practitioners alike.
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