A user-centered framework for website evaluation

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aut.conference.typePaper Published in Proceedings
aut.researcherTan, Felix Beng-Kwee
dc.contributor.authorKarmokar, S
dc.contributor.authorSingh, H
dc.contributor.authorTan, F. B.
dc.contributor.editorJanczewski, L
dc.date.accessioned2013-07-17T03:01:03Z
dc.date.available2013-07-17T03:01:03Z
dc.date.copyright2013-05-22
dc.date.issued2013-05-22
dc.description.abstractThe growth of the Internet has encouraged the creation of visually rich and perceptual interfaces on personal computers and mobile devices. Organisations develop websites for various purposes, and over time, the features and functions of websites have evolved significantly. Since website quality affects organisational performance, it is important to be able to assess the efficacy of websites. However, there are two key issues with the literature on website evaluation: a) a focus on specific aspects of website performance, not their overall impact, and b) limited attention on their ability to meet the broader needs of users, beyond usability and functionality, such as their social and emotional concerns. This paper uses design science to develop a theoretically grounded evaluation framework for this purpose. Drawing on Shneiderman (1998) and Brown (1999), the framework proposes that website evaluation should triangulate information from two sources (users and experts) and using different methods (task analysis with users, in-depth interview with users and expert reviews). The framework is applied in a website development project, and the results are discussed.
dc.identifier.citation2013 International Conference on Information Resources Management, Natal, Brazil, 2013-05-22 to 2013-05-24, published in: Proceedings of the 2013 International Conference on Information Resources Management
dc.identifier.urihttps://hdl.handle.net/10292/5567
dc.publisherAssociation for Information Systems (AIS)
dc.relation.urihttp://www.conf-irm2013.org/Conf-Irm2013-ProgramDetailed-4-29.pdf
dc.rightsNOTICE: this is the author’s version of a work that was accepted for publication. Changes resulting from the publishing process, such as peer review, editing, corrections, structural formatting, and other quality control mechanisms may not be reflected in this document. Changes may have been made to this work since it was submitted for publication. A definitive version was subsequently published in (see Citation).
dc.rights.accessrightsOpenAccess
dc.subjectUser centred design
dc.subjectWebsite Evaluation techniques
dc.subjectUser task analysis
dc.subjectExpert review analysis
dc.subjectCustomer experience
dc.titleA user-centered framework for website evaluation
dc.typeConference Contribution
pubs.elements-id149564
pubs.organisational-data/AUT
pubs.organisational-data/AUT/Business & Law
pubs.organisational-data/AUT/Business & Law/Business Information System
pubs.organisational-data/AUT/Business & Law/Business Information System/BIS PBRF 2012
pubs.organisational-data/AUT/Business & Law/NZWRI - NZ Work Research Institute
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