Occupational stress in the Hospitality Industry: an employment relations perspective

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aut.relation.endpage48
aut.relation.issue1
aut.relation.pages25
aut.relation.startpage23
aut.relation.volume30
aut.researcherLamm, Felicity
dc.contributor.authorLamm, F
dc.contributor.authorLo, K
dc.date.accessioned2014-06-21T12:41:35Z
dc.date.available2014-06-21T12:41:35Z
dc.date.copyright2005
dc.date.issued2005
dc.description.abstractThis article endeavours to draw attention to occupational stress amongst workers in so-called ‘low risk industries’ – namely the service and hospitality industries - and to explore their perceptions of stress, their attitudes to managing stress and their responses to the recent inclusion of stress in the Health and Safety in Employment Amendment Act, 2002. It is also the intention to broaden the scope of analysis by investigating a range of employment factors – such as heavy workloads, interpersonal relationships and organisational factors - which can contribute to occupational stress amongst workers. Findings from two case studies are reported and they indicate that working in the hospitality industry can be stressful and that many workers are vulnerable in terms of their poor working conditions and low wages. Consistent with other studies, it was also found that there was low trade union presence and a high rate of casualisation and staff turnover. At the same time, there was a lack of overt conflict between management and workers, with an apparent close alignment of goals between the two parties and a style of management that could be described as unitarist.
dc.identifier.citationNew Zealand Journal of Employment Relations, vol.30(1), pp.23 - 48 (25)
dc.identifier.urihttps://hdl.handle.net/10292/7353
dc.publisherER Publishing Ltd.
dc.relation.urihttp://www.nzjournal.org/NZJER30%281%29.pdf
dc.rightsThe copyright of published articles is held by ER Publishing Ltd. No limitation will be placed on the personal freedom of the author to copy, or to use in subsequent work, material contained in the paper.
dc.rights.accessrightsOpenAccess
dc.titleOccupational stress in the Hospitality Industry: an employment relations perspective
dc.typeJournal Article
pubs.elements-id168269
pubs.organisational-data/AUT
pubs.organisational-data/AUT/Business & Law
pubs.organisational-data/AUT/Business & Law/Management
pubs.organisational-data/AUT/Business & Law/Management/Management PBRF 2012
pubs.organisational-data/AUT/Business & Law/NZWRI - NZ Work Research Institute
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