A place to be me, a place to belong: defining fun at work in a New Zealand call-centre

Date
2012
Authors
Owler, K
Supervisor
Item type
Journal Article
Degree name
Journal Title
Journal ISSN
Volume Title
Publisher
Human Resources Institute of New Zealand Inc
Abstract

This paper examines the multiple meanings and differing value that employees attach to ‘fun atwork’ in a large call-centre. It utilises a phenomenological methodology to identify four components offun at work: (1) ‘doing’ something exciting (2) a light-hearted expression of self (3) positive collegial relationships (4) best balanced with other rewards. The research findings have implications forindividuals, human resource practitioners and managers who seek to make the most of a phenomenon that fascinates so many and seems to offer important organisational benefits.

Description
Keywords
Fun at work , Workplace friendships , Organisational culture , Identity , Healthy workplaces
Source
New Zealand Journal of Human Resource Management, vol.12(1), pp.22 - 33
DOI
Rights statement
Authors retain the right to place his/her publication version of the work on a personal website or institutional repository for non commercial purposes. The definitive version was published in (see Citation). The original publication is available at (see Publisher’s Version).