Heideggerian Da-sein in the airport customer experience
Heideggerian Da-sein in the airport customer experience
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Date
2014-05-28
Authors
Losekoot, E
Wright
Supervisor
Item type
Conference Contribution
Degree name
Journal Title
Journal ISSN
Volume Title
Publisher
Council for Hospitality Management Education (CHME)
Abstract
By using Heidegger’s concept of Da-sein this paper will investigate the meaning that airport customers ascribe to the airport. Looking at the meaning of the airport experience for individual airport customers will allow researchers to develop an understanding of what it is like to be in an airport. This understanding of being in an airport is a novel approach to the management literature which has in the past focused on the effective management of airports. The knowledge of what it is like to be in an airport will enable management to better care for the airport passenger or visitor, to create a more hospitable environment and therefore lead to their becoming the preferred airport.
Description
Keywords
Heidegger , Airport , Da sein , Customer experience
Source
Council for Hospitality Management Education 2014 Annual Research Conference held at University of Derby Buxton, Buxton, UK, 2014-05-28 to 2014-05-30, published in: Council for Hospitality Management Education 2014 Annual Research Conference
DOI
Publisher's version
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NOTICE: this is the author’s version of a work that was accepted for publication. Changes resulting from the publishing process, such as peer review, editing, corrections, structural formatting, and other quality control mechanisms may not be reflected in this document. Changes may have been made to this work since it was submitted for publication. A definitive version was subsequently published in (see Citation). The original publication is available at (see Publisher's Version).