Browsing School of Hospitality and Tourism by Title
Now showing items 59-78 of 134
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I love you - goodbye: exit interviews and turnover in the New Zealand hotel industry [Online]
(ER Publishing Ltd, 2008)Given the very tight labour market, skill shortages and staff retention have become major issues in the hotel industry. Furthermore, voluntary turnover incurs considerable expense as it is a labour intense service industry. ... -
I love you – goodbye: Exit interviews and turnover in the New Zealand hotel industry
(Association of Industrial Relations Academics of Australia and New Zealand (AIRAANZ), 2008)This paper presents findings from data analysis of exit interviews conducted in two hotel brands. One covers 2004 and 2005 and is a large New Zealand hotel chain with 15 sites. The quantitative data for this brand was ... -
Incorporating service learning into New Zealand hospitality education: benefits and issues
(Council for Australian University Tourism and Hospitality Education (CAUTHE), 2010)This paper discusses the benefits of offering a service learning component in the current New Zealand hospitality education curriculum. The paper is conceptual and draws on literature to build a justification for including ... -
Intangible Heritage, and Future Past of Rural Vietnam: A Hero’s Journey and Creative Place-making of Yen Tu’s Tourism
(Emerald, 2020)This paper aims to look at the future development of new tourism attractions through the visionary project of a leading Vietnamese developer in a remote area of Northern Vietnam in the Quang Ninh province. Design/meth ... -
An interesting insight into hospitality work: It’s all about giving pleasure
(Tuwhera, Auckland University of Technology, 2018)No abstract. -
International Visitor Surveys: More Than Just Numbers
(School of Hospitality & Tourism, Auckland University of Technology, 2019)International visitor surveys (IVS) are traditionally designed to provide destinations with marketing data and intelligence. The New Zealand Tourism Research Institute has been developing new approaches to IVS implementation ... -
Interpretive research paradigms: points of difference
(Academic Publishing International Limited, 2012)This paper outlines the background to the debate surrounding positivisitic and phenomenological research and the growing consensus of a mixed methods approach. It explains the increasing popularity of interpretative methods ... -
Introduction to the NZTHRC 2010 Special Issue
(Cognizant Communication Corporation, 2010) -
Investigating Guesthouse and Cuisine Experiences in the Maldives: A New Research Method Utilising a Tasting Buffet
(Auckland University of Technology, 2020)Guesthouses have transformed the tourism industry in the Maldives, from being solely focussed on enclave, luxury resorts, to offering affordable local island tourism to a new market. Food and tourism are closely linked. ... -
Journalist Integrity or Arbiters of Taste: The Case Study of Restaurant Critic Peter Calder
(Elsevier, 2014)It is generally believed that the power of popular media is such that restaurants can be both positively and negatively impacted by the restaurant critic. With the growing public interest the opinions of critics are deemed ... -
Journalistic integrity or arbiter of taste? The case study of restaurant critic Peter Calder
(Elsevier, 2014)In these times of interactive IT it seems that ‘almost anyone’ has the potential to become a restaurant critic. However, with growing public interest in food and dining out, the opinions of dedicated food critics are ... -
Labour turnover in a New Zealand hotel company: the Gordian Knot? Initial results from a decade of exit interviews
(Elsevier Ltd, 2011)This paper presents findings from the data analysis of formal exit interviews conducted in New Zealand’s largest hotel brand. The data is from 24 hotels, covering all regions of New Zealand and provides comparable data ... -
Margarine sculptures: historical oddity or an awesome way of adding value to the customer dining experience?
(Council for Australasian University Tourism and Hospitality Education (CAUTHE), 2013)Margarine sculptures have a long and illustrious culinary history, yet in changing times they are rarely seen in modern hotel and restaurant settings. This paper considers the historical and cultural significance of margarine ... -
Measuring Adolescents’ Tourism Satisfaction: The Role of Mood and Perceived Parental Style
(SAGE Publications, 2018)Adolescents have become an attractive market for tourism because they represent a sizeable population segment with an increasing influence on family purchases. There is an urgent need to understand adolescents’ needs, ... -
Media Images and the Gendered Representation of Chefs
(Taylor & Francis, 2020)Images portrayed in online media may influence societal perceptions of chefs, with the potential to perpetuate gender segregation in the professional kitchen. Little scholarly attention in previous research has been given ... -
Mermaiding as a Form of Marine Devotion: a Case Study of a Mermaid School in Borocay, Philippines
(Macquarie University, 2018)Mermaiding, the practice of wearing a mermaid tail and/or costume, and often swimming in costume, began in the mid-20th Century and has since grown into a global phenomenon. Despite its increasing popularity, there appears ... -
Metamorphosis in hospitality: from prostitution to harassment
(Department of Tourism, University of Otago, New Zealand, 2006)Sexual harassment is significantly more common in hospitality than in other industries, and has a negative impact on both individuals and workplaces where it occurs. The New Zealand Human Rights Commission ’s 2001 report ... -
A Multilevel Analysis of Leader-member Exchange (LMX) and Leader-member Guanxi (LMG) in the Chinese Hospitality Industry
(International Council on Hotel, Restaurant, and Institutional education (ICHRIE), 2015)This research adopts a quantitative method to investigate the supervisor-subordinate relationship and how it affects staff performance in Chinese hospitality industry from a multi-level perspective. An indigenous construct, ... -
Niue’s Destination Image: A Perspective From the Travel Experiences of International Visitors
(TTRA International, 2019)The purpose of this paper is to explore the image of Niue as a destination from the international visitors’ perspective. This current research is part of the Niue International Visitor Survey project at the New Zealand ... -
Non-resident Fathers’ Holidays Alone With Their Children: Experiences, Meanings and Fatherhood
(Taylor & Francis, 2016)Research on family holiday experiences is largely informed by feminist gender representations. True gender scholarship requires a critical appraisal of gender relations that is inclusive of the male voice in family tourism. ...