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Research in the AUT School of Hospitality and Tourism not only informs the global academic community, they also focus on developing practical research outcomes. Their research is targeted at improving the tourism industry and the people that depend on its success.

The School also works closely with the New Zealand Tourism Research Institute to develop funding to support research initiatives and to provide graduate students with opportunities in research activities.

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  • You will obtain the author’s permission before publishing any material from the work.

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  • Fear and Trembling of Cruise Ship Employees: Psychological Effects of the Covid-19 Pandemic

    Radic, A; Lück, M; Ariza-Montes, A; Han, H (MDPI, 2020)
    The current COVID-19 pandemic has evolved to unprecedented proportions. This research aimed to gain a deeper understanding of the psychological e ects of the COVID-19 pandemic on cruise ship employees stuck at sea. Using ...
  • Good Morning Vietnam

    Harkison, T
    The following is a reflection from two Auckland University of Technology (AUT) academics seconded as visiting professors to teach events and human resource management at a Vietnamese university. As this may be an ongoing ...
  • Hinduism, Ecological Conservation, and Public Health: What Are the Health Hazards for Religious Tourists at Hindu Temple?

    Appollo, M; Wengel, Y; Schanzel, H; Musa, G (MDPI AG, 2020)
    This exploratory ethnographic study aims to understand the visitation experience and to identify health hazards at pilgrimage sites in India. Specifically, this research aims to assess the tourism potential of holy Hindu ...
  • Covid-19’s Impact on the Hospitality Workforce – New Crisis or Amplification of the Norm?

    Baum, T; Mooney, SKK; Robinson, RNS; Solnet, D (Emerald, 2020)
    Purpose The purpose of this paper is to highlight the immediate impacts of the COVID-19 pandemic on the hospitality workforce in situ between mid-April and June 2020. Design/methodology/approach This is a viewpoint ...
  • Critical Event Visualities

    Pernecky, T (Thompson Rivers University, 2019)
    Visual methods provide richer and deeper understandings of events phenomena through the use of visuals. Critical event studies, similar to critical tourism studies, draw on the critical school of thought to examine a host ...
  • 'Taking Charge of Tourism' - Tourism Social Entrepreneurial Processes in Culion Island, Philippines: An Integrative Model

    Aquino, R; Schanzel, H; Lueck, M (The Tourism CoLab, 2020)
    Tourism social entrepreneurship (TSE) is described as an alternative approach to tourism development, characterised by goals of eradicating local social problems, maximising the positive outcomes of tourism, and delivering ...
  • Media Images and the Gendered Representation of Chefs

    Chen, B; McIntosh, AJ; Harris, C; Goodsir, W (Taylor & Francis, 2020)
    Images portrayed in online media may influence societal perceptions of chefs, with the potential to perpetuate gender segregation in the professional kitchen. Little scholarly attention in previous research has been given ...
  • Gender Research in Hospitality and Tourism Management: Time to Change the Guard

    Mooney, SK (Emerald, 2020)
    Purpose The purpose of this paper is to explain the problem with how gender is positioned in hospitality and tourism management studies. It recommends critical theories to investigate how gender is researched in the ...
  • Intangible Heritage, and Future Past of Rural Vietnam: A Hero’s Journey and Creative Place-making of Yen Tu’s Tourism

    Goh, S; Yeoman, IS (Emerald, 2020)
    This paper aims to look at the future development of new tourism attractions through the visionary project of a leading Vietnamese developer in a remote area of Northern Vietnam in the Quang Ninh province. Design/meth ...
  • The Cover of Herbs' First Pacific Reggae Album: Perusing the Paratext

    Turner, E (Art & Design, Communication Studies, and Business, Auckland University of Technology, 2019)
    The cover of Herbs' award-winning EP What's Be Happen? is dominated by an image of the final day of the Bastion Point occupation in Ōrākei, Auckland on 25 May, 1978. Released in 1981, the album has been recognised in a ...
  • A Tourism Inflex: Generation Z Travel Experiences

    Robinson, V; Schanzel, H (Emerald, 2019)
    Purpose The purpose of this paper is twofold. First, it highlights the emergence of Generation Z and the interface of its members with the tourism system. Second, by way of a theoretical model, the paper provides a more ...
  • International Visitor Surveys: More Than Just Numbers

    Berno, T; Thorburn, E; Sun, M; Milne, S (School of Hospitality & Tourism, Auckland University of Technology, 2019)
    International visitor surveys (IVS) are traditionally designed to provide destinations with marketing data and intelligence. The New Zealand Tourism Research Institute has been developing new approaches to IVS implementation ...
  • 'Savoy Truffle': Love, Lust and Longing in a Box of Chocolates

    Neill, L; Hemmington, N (Ingenta, 2018)
    This article re-reads The Beatles’ song, ‘Savoy Truffle’, not as an ode to Eric Clapton’s rotting teeth and chocolate consumption, but rather as a thinly veiled rock music metaphor reflecting the triptych love relationship ...
  • Hospitality Training for Prisoners: A Second Chance?

    Harkison, T; McIntosh, AJ (School of Hospitality & Tourism, Auckland University of Technology, 2019)
    Noting rising statistics relating to incarceration and reoffending, there has been increased attention given to analysing the delivery, effectiveness and challenges of hospitality training and employment programmes for ...
  • Niue’s Destination Image: A Perspective From the Travel Experiences of International Visitors

    Qi, H; Li, F; Milne, S (TTRA International, 2019)
    The purpose of this paper is to explore the image of Niue as a destination from the international visitors’ perspective. This current research is part of the Niue International Visitor Survey project at the New Zealand ...
  • Accommodating Travellers With Pets: Is Auckland Ready?

    Chen, Y; Schanzel, H (School of Hospitality & Tourism, Auckland University of Technology, 2019)
    New Zealand is considered a nation of pet lovers, with 64 percent of households owning at least one pet [1]. The aim of this study [2] was to explore what the main considerations were for hospitality operators in Auckland ...
  • Warm Workplace Relationships: How to Retain Hospitality Employees

    Mooney, S
    This article addresses the significance of workplace social connections for hospitality workers. When examining high turnover in hospitality, the focus is generally negative, such as shift work and low pay [1]. Surprisingly, ...
  • A Critical Consideration of LEGO® SERIOUS PLAY® Methodology for Tourism Studies

    Wengel, Y; McIntosh, AJ; Cockburn-Wootten, C (Taylor & Francis (Routledge), 2019)
    In recent decade tourism researches turned their attention to creative qualitative methodologies to gain the deeper understandings of tourism phenomena. Despite the considerable body of research focusing on creative ...
  • Towards Decolonising Tourism and Hospitality Research in the Philippines

    Aquino, R (Elsevier, 2019)
    In recent years, scholarshave focused their attention on demarcatingthe neocolonial situations that permeate the tourism and hospitality academy. The ‘critical turn’ in tourism studies called forthe decolonisation of tourism ...
  • Community Hospitality: Improving Advocacy and Support for Refugees

    McIntosh, AJ; Cockburn-Wootten, C (Council for Hospitality Management Education (CHME), 2018)
    When refugees are resettled into a destination, not-for-profit organisations offer frontline services to ease refugees’ experiences of trauma and marginalisation, providing advocacy and welcome through reception processes, ...

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