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dc.contributor.authorMacDermid, J
dc.contributor.authorWalton, D
dc.contributor.authorMiller, J
dc.contributor.authorReid, Duncan Arthur
dc.contributor.authorAs part of the International Collaboration on Neckpain (ICON)
dc.date.accessioned2013-12-01T20:55:24Z
dc.date.available2013-12-01T20:55:24Z
dc.date.copyright2013
dc.date.issued2013-12-02
dc.identifier.citationOpen Orthopaedics, vol.7(S4), pp.428 - 439
dc.identifier.urihttp://hdl.handle.net/10292/6048
dc.description.abstractThis study used a descriptive phenomenological approach to describe the experience of finding and receiving health services for neck pain. Nineteen participants (18 females, 1 male) with neck pain (>3 months) were interviewed using a semi-structured questionnaire guide. Interviews were recorded, transcribed and coded. Two overarching themes described the experience: complexity in finding effective health care; and the need for informative, personalized, respectful communication. Complexity in finding effective health care was attributed to the variable approach and effectiveness of different health professionals, the need to experiment with care to find what works, the need to differentiate temporary versus permanent treatment effects, concerns about treatment side effects and the sense that financial factors influence personal treatment choices and provider behaviours. The need for informative, personalized, respectful communications was broken down into the following subthemes: the importance of being listened to, seen and believed; the need for useful information; and a desire to have outcomes formally tracked as a means of individualizing treatment. Overall, patients struggled to navigate the variable health services and providers that were available and that provided variable outcomes. They often did so through a trial and error approach. As such, patients remain open to unproven, even controversial treatment options. Research evidence was not a key ingredient in patient decision-making about accessing health services. The environmental, personal, health behavior factors interacted to contribute to health service utilization and would increase the burden of these for both the individual and society at large. The effectiveness of neck pain interventions is dependent on complex interactions between the context, individual, and health care provider, therefore, physiological responses cannot be considered as being distinct from these determinants.
dc.publisherBentham Open
dc.rightsFor authors of Bentham Open there is no restriction to authors for self-archiving of pre-refereeing preprints nor refereed postprints. The same applies for all authors who opt to publish their articles as open access for Bentham Science Publishers journals, in which case the publisher's version/PDF of the published article can be used for self-archiving.
dc.subjectNeck pain
dc.subjectHealth service
dc.subjectEffectiveness
dc.subjectUtilization
dc.subjectQualitative
dc.subjectCommunication
dc.subjectAccess
dc.titleWhat is the experience of receiving healthcare for neck pain?
dc.typeJournal Article
dc.rights.accessrightsOpenAccess
dc.identifier.doi10.2174/1874325001307010428
aut.relation.endpage439
aut.relation.issueS4
aut.relation.startpage428
aut.relation.volume7
pubs.elements-id132403


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