Browsing Open Research by Author "Nemeschansky, B"

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Labour turnover in a New Zealand hotel company: the Gordian Knot? Initial results from a decade of exit interviews

Matthews, S; Williamson, DD; Nemeschansky, B; Brandt, L; Harris, C (Elsevier Ltd, 2011)

This paper presents findings from the data analysis of formal exit interviews conducted in New Zealand’s largest hotel brand. The data is from 24 hotels, covering all regions of New Zealand and provides comparable data ...
The impact of a primary service provider on customer satisfaction and engagement behaviour in dining experience: a cross-national study

Kim, BP; Lim, Y; Nemeschansky, B; Hemmington, N (Asia-Pacific Council on Hotel, Restaurant, and Institutional Education (APacCHRIE), 2014)

The global restaurant industry is flourishing and dining out accounts for a large proportion of family expenditure while competition in the market is also increasing. In order for a restaurant to be sustainable in this ...