Labour turnover in a New Zealand hotel company: the Gordian Knot? Initial results from a decade of exit interviews
Labour turnover in a New Zealand hotel company: the Gordian Knot? Initial results from a decade of exit interviews
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Date
2011-12
Authors
Matthews, S
Williamson, DD
Nemeschansky, B
Brandt, L
Harris, C
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Conference Contribution
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Publisher
Elsevier Ltd
Abstract
This paper presents findings from the data analysis of formal exit interviews conducted in New Zealand’s largest hotel brand. The data is from 24 hotels, covering all regions of New Zealand and provides comparable data (reasons for leaving, position, gender, tenure) for ten years, from 2000 to 2010. Across the 10 year period, 8,379 exit interviews have been analysed, comprising 74.2% of the 1,1289 workers employed in the organisation during this decade. This paper provides an initial, descriptive analysis of the figures and makes some tentative conclusions regarding the larger environmental factors affecting turnover
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World Research Summit for Tourism and Hospitality, Hong Kong, 2011-12-10 - 2011-12-13
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NOTICE: this is the author’s version of a work that was accepted for publication. Changes resulting from the publishing process, such as peer review, editing, corrections, structural formatting, and other quality control mechanisms may not be reflected in this document. Changes may have been made to this work since it was submitted for publication. A definitive version was subsequently published in (see Citation). The original publication is available at (see Publisher's Version)