Browsing Open Theses & Dissertations by Thesis Supervisor "Luck, Michael"
Now showing items 1-2 of 2
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Managing employee customer service interpersonal exchanges in the hospitality industry: a New Zealand hotel case study
(Auckland University of Technology, 2008)The continued growth of service industries and the development of the experience economy has highlighted the need for employees to have extensive social and interpersonal skills. The need for employee interpersonal skills ... -
Understanding the reflections of battlefield tourists regarding their experiences to sites associated with WWI and the Vietnam War: an analysis of travel blogs
(Auckland University of Technology, 2015)The travel and tourism industry is connected to the ideas of leisure and relaxation, however not all tourism sites and experiences occur in this way. Dark tourism or thanatourism relates to the darker side of travel; it ...