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dc.contributor.authorWilliamson, D
dc.contributor.authorHarris, C
dc.contributor.authorJones, N
dc.contributor.authorGoodsir, W
dc.contributor.editorLaneyrie, F
dc.contributor.editorLi, L
dc.contributor.editorMarkey, R
dc.date.accessioned2011-10-03T00:38:47Z
dc.date.available2011-10-03T00:38:47Z
dc.date.copyright2011-02-02
dc.date.issued2011-10-03
dc.identifier.citationPresentation at the 25th Conference of the Association of Industrial Relations Academics of Australia and New Zealand (AIRAANZ), Auckland, New Zealand
dc.identifier.urihttp://hdl.handle.net/10292/2197
dc.description.abstractA recent (2010) report by Business and Economic Research Limited (BERL) has highlighted concerns regarding qualification levels and productivity within the New Zealand hospitality workforce. The hospitality sector employs 6.6 percent of all working people in New Zealand, yet it only produces two percent of national gross domestic profit (GDP) (Stokes, Norman & Ganesh 2010). The report suggests the hospitality sector suffers from lower than average qualification rates, which may be one factor driving poor productivity performance. This paper focuses on the New Zealand hospitality accommodation sector and investigates the types of qualifications held by employees within a large hotel organisation. An online survey was completed by 172 respondents (59.3% response). The paper discusses the effect of gender, ethnicity and age on qualification rates and finds some support for Raybould and Wilkins (2005) suggestion that ‘baby boomer’ senior managers with low level qualifications may be hindering the advancement of younger, more educated employees.
dc.publisherAUT University
dc.rightsAuckland University of Technology (AUT) encourages public access to AUT information and supports the legal use of copyright material in accordance with the Copyright Act 1994 (the Act) and the Privacy Act 1993. Unless otherwise stated, copyright material contained on this site may be in the intellectual property of AUT, a member of staff or third parties. Any commercial exploitation of this material is expressly prohibited without the written permission of the owner.
dc.titleHigher level hospitality qualifications: who wants them?
dc.typeConference Contribution
dc.rights.accessrightsOpenAccess


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